Difference between Contact Centre and Call Centre
Contact center is used by customer-facing teams as a single authentic platform and the call center is a hub for customer conversations that occur exclusively via calls....
Ways to resolve customer issues with the help of CRM for call center
Stuck in a situation when you start getting an influx of calls? As a manager, it can be challenging to manage customer complaints in the call center and providing necessary solutions through the agents, right? In this era of digitalization, coping with customer satisfaction can be a huge task, but h...