How do you express empathy in customer service?
You must also be able to show the customer that you understand and share their feelings. By sharing the feelings of customers, you will show them that you care about them....
Top 10 contact center challenges for small business
A contact center can often become a bottleneck in the customer journey and be costly to maintain. This is true for small businesses, which often lack the resources and technology to support an effective contact center....
How to Develop and Train your sales team?
The main purpose of this blog is to provide salespeople with a set of proven tools and strategies to overcome the challenges and develop their sales capability so they can keep on top of the game....
Communication Skills Training
The goal of communication skills training for call centers aims to produce an employee who can professionally speak with customers and clients and listen for and understand the customer’s needs....
Empathy phrases for good customer services
Customer services are crucial; being empathetic towards customers always brings fruitful results to the company; use these phrases to gain trust....
Communicate Empathy to Customers
Being empathetic towards customers can reduce customer attrition, a rise in customer loyalty and repeat business, and a more successful business....
Difference between Contact Centre and Call Centre
Contact center is used by customer-facing teams as a single authentic platform and the call center is a hub for customer conversations that occur exclusively via calls....
Positive Conversations with Challenging Customers
How to deal with difficult situations gracefully and get a better attitude through the whole process? Learn some of the most common problems and practical approaches in this article....
Ways to resolve customer issues with the help of CRM for call center
Stuck in a situation when you start getting an influx of calls? As a manager, it can be challenging to manage customer complaints in the call center and providing necessary solutions through the agents, right? In this era of digitalization, coping with customer satisfaction can be a huge task, but h...
What are the different types of CRM?
Based on its applications, CRM has been categorized into three major types for an enhanced understanding. Three types of CRM are Operational CRM, Analytical CRM, Collaborative CRM....