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  • Importance of Lead Routing

    What is Lead Routing? Lead routing is the process of directing leads...

  • Importance of Sales Funnel in a Business

    What is a sales funnel? A sales funnel is a marketing concept...

  • How to deal with poor quality data base?

    What is poor data quality? Poor data quality refers to inaccurate, incomplete,...

  • Understanding the difference between Lead and Contacts

    What is a Lead? In a business context, a lead refers to...

CRM

How do you express empathy in customer service?

Posted on September 14, 2021 By Vidushi Saxena
You must also be able to show the customer that you understand and share their feelings. By sharing the feelings of customers, you will show them that you care about them....
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CRM

Top 10 contact center challenges for small business

Posted on September 14, 2021 By Vidushi Saxena
A contact center can often become a bottleneck in the customer journey and be costly to maintain. This is true for small businesses, which often lack the resources and technology to support an effective contact center....
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CRM

How to Develop and Train your sales team?

Posted on September 11, 2021 By Vidushi Saxena
The main purpose of this blog is to provide salespeople with a set of proven tools and strategies to overcome the challenges and develop their sales capability so they can keep on top of the game....
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CRM

Communication Skills Training

Posted on September 10, 2021 By Vidushi Saxena
The goal of communication skills training for call centers aims to produce an employee who can professionally speak with customers and clients and listen for and understand the customer’s needs....
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CRM

Empathy phrases for good customer services

Posted on September 10, 2021 By Aman
Customer services are crucial; being empathetic towards customers always brings fruitful results to the company; use these phrases to gain trust....
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CRM

Communicate Empathy to Customers

Posted on September 9, 2021 By Vidushi Saxena
Being empathetic towards customers can reduce customer attrition, a rise in customer loyalty and repeat business, and a more successful business....
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CRM

Difference between Contact Centre and Call Centre

Posted on September 9, 2021 By Vidushi Saxena
Contact center is used by customer-facing teams as a single authentic platform and the call center is a hub for customer conversations that occur exclusively via calls....
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CRM

Positive Conversations with Challenging Customers

Posted on September 8, 2021 By Vidushi Saxena
How to deal with difficult situations gracefully and get a better attitude through the whole process? Learn some of the most common problems and practical approaches in this article....
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CRM

Ways to resolve customer issues with the help of CRM for call center

Posted on September 8, 2021 By Aman
Stuck in a situation when you start getting an influx of calls? As a manager, it can be challenging to manage customer complaints in the call center and providing necessary solutions through the agents, right? In this era of digitalization, coping with customer satisfaction can be a huge task, but h...
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CRM

What are the different types of CRM?

Posted on September 7, 2021 By Aman
Based on its applications, CRM has been categorized into three major types for an enhanced understanding. Three types of CRM are Operational CRM, Analytical CRM, Collaborative CRM....
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Recent Posts

  • Importance of Lead Routing

    What is Lead Routing? Lead routing is the process of directing leads...

  • Importance of Sales Funnel in a Business

    What is a sales funnel? A sales funnel is a marketing concept...

  • How to deal with poor quality data base?

    What is poor data quality? Poor data quality refers to inaccurate, incomplete,...

  • Understanding the difference between Lead and Contacts

    What is a Lead? In a business context, a lead refers to...

  • Importance of Lead Targeting

    What is lead targeting in a business? Lead targeting in business refers...

  • Boost your Customer Retention Rate

    What is customer retention? Customer retention refers to the ability of a...

  • Importance of Data Visualization

    What is Data Visualization? In a business context, data visualization in a...

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