Difference between Contact Centre and Call Centre
Contact center is used by customer-facing teams as a single authentic platform and the call center is a hub for customer conversations that occur exclusively via calls....
Positive Conversations with Challenging Customers
How to deal with difficult situations gracefully and get a better attitude through the whole process? Learn some of the most common problems and practical approaches in this article....
Ways to resolve customer issues with the help of CRM for call center
Stuck in a situation when you start getting an influx of calls? As a manager, it can be challenging to manage customer complaints in the call center and providing necessary solutions through the agents, right? In this era of digitalization, coping with customer satisfaction can be a huge task, but h...
What are the different types of CRM?
Based on its applications, CRM has been categorized into three major types for an enhanced understanding. Three types of CRM are Operational CRM, Analytical CRM, Collaborative CRM....
What is CRM and how does it work?
Customer Relationship Management has become an exceptionally vast and significant thing for any business organization. CRM runs your business more effectively than your plans do....
Understanding the Customer Journey from start to finish
The Customer Journey has four distinct phases: Awareness, Consideration, Decision, and Loyalty. They all begin when a person first becomes aware of a brand....
How automation software can help you achieve desired sales conversion
Automation software means the software that can help you perform your tasks automatically with a predefined set of schedules and works to be done. It helps in sales automation....
What is Application Programming Interface (API)?
Application programming Interface can encourage access to data of technical information within a framed application and how the data is made available for the user to view and use....
CRM – A Boon for the Hospitality Industry
The customer’s satisfaction is the most crucial part of the hospitality industry. If you can't guarantee the satisfaction of your customers, you can't survive in this business....
Is your Business Keeping up with the New Work Trends ?
The workplace owners felt that the old, inflexible style of the workplace reduced the employees' efficacy and abridged their power to meet new challenges....