CRM

Importance of Lead Routing

Posted on March 15, 2023 By Vidushi Saxena
What is Lead Routing? Lead routing is the process of directing leads to the most appropriate sales representative or team within a business. The goal of lead routing is to ensure that potential customers are connected with the right person who can best address their needs and moves them through the ...
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CRM

Importance of Sales Funnel in a Business

Posted on March 9, 2023 By Vidushi Saxena
What is a sales funnel? A sales funnel is a marketing concept that describes the journey a potential customer goes through from being unaware of a product or service to becoming a loyal customer. It is a visual representation of the steps a customer takes towards making a purchase, and it’s de...
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CRM

Importance of Lead Targeting

Posted on February 7, 2023 By Vidushi Saxena
What is lead targeting in a business? Lead targeting in business refers to the process of identifying and targeting potential customers who are most likely to purchase a product or service. This is often done through market research and analysis, including gathering information on demographics, beha...
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CRM

Boost your Customer Retention Rate

Posted on January 20, 2023 By Vidushi Saxena
What is customer retention? Customer retention refers to the ability of a company to retain its existing customers over time. It is often considered a key indicator of a company’s success and is closely tied to customer satisfaction and loyalty. Companies typically use a variety of strategies,...
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CRM

Importance of Data Visualization

Posted on January 17, 2023 By Vidushi Saxena
What is Data Visualization? In a business context, data visualization in a CRM (customer relationship management) system uses graphical representations to display information about customers, sales, and other business metrics. This can include charts, graphs, and visualizations that help managers an...
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CRM

Providing the Best Customer Service

Posted on December 29, 2022 By Vidushi Saxena
Providing the best customer experience is an essential part of a successful business. It is important to ensure that customers are satisfied with the service that they receive from your company. Good customer service involves understanding the needs and wants of customers and addressing those needs ...
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CRM

Top Customer Success Metrics

Posted on December 15, 2022 By Vidushi Saxena
Customer success metrics are the quantitative measures used to assess the degree to which a company is meeting customer needs. These metrics can be used to understand customer behavior, evaluate customer happiness levels, and compare customer success performance at different stages of the customer l...
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